1. Introduction

These terms govern your use of our website and the purchase of products or services as a consumer (B2C). By using our website or purchasing any products, you agree to these terms in full. If you do not agree, you must not use this website.

We use cookies to improve your experience. By using the website, you consent to our cookies policy as detailed in our Privacy Policy.

2. Intellectual Property and Licence to Use Website

Unless otherwise stated, all intellectual property on this website is owned by Restrap Ltd or its licensors. You may view, download, or print materials for personal, non-commercial use only. You must not:

• Republish website materials.
• Sell, rent, or sub-license content.
• Publicly display website content without written consent.

3. Acceptable Use

You agree not to use our website in any unlawful manner, nor cause damage or impairment to the site. Specifically, you must not:

• Use the website for harmful, illegal, or malicious purposes.
• Introduce malware or engage in data harvesting or scraping without written consent.
• Use the website to send unsolicited commercial communications.

4. User Accounts and Security

If you register for an account, you are responsible for maintaining its confidentiality. Notify us immediately if unauthorised use is suspected. We reserve the right to terminate or suspend your account if you violate these terms.

5. Product Descriptions and Pricing

We strive to ensure product descriptions and pricing are accurate. However, errors may occur. If we find an error in pricing, we reserve the right to cancel your order and offer you the option to reorder at the correct price.

6. Payments

All payments for products must be made in full via the payment methods displayed at checkout (e.g., credit cards, Klarna, PayPal). Orders are processed once payment is confirmed.

*Additional Klarna Terms 

In cooperation with Klarna Bank AB (publ), we offer flexible payment options such as Pay in 3 and Pay Later. By choosing Klarna as a payment method, you agree to Klarna's user terms and conditions, and your personal data will be handled according to Klarna’s privacy policy. For further details, please refer to Klarna’s FAQ on our website.

7. Shipping, Delivery & Returns

• Shipping: Shipping details and costs are provided at checkout. Delivery times are estimated and not guaranteed.
• Returns: Consumers may return items within 14 days of receipt under the Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013.
• Refunds: If you cancel your order or return the product within the permitted time, a refund will be processed within 14 days of receiving the returned product. Items must be in original packaging and condition.

• Right to Cancel for Consumers

• As a consumer, you have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you or a third party (other than the carrier) receives the goods.
• To exercise your right to cancel, you must inform us of your decision to cancel the contract via a clear written statement (e.g., a letter sent by post or email). 
• Please direct your cancellation request to: central@restrap.com

 

8. Limited Warranties

We make no guarantees regarding the website’s uninterrupted access or the accuracy of information provided. Products are covered by statutory warranties under UK consumer law, and any faulty products will be repaired, replaced, or refunded.

9. Limitation of Liability

We will not be liable for:

• Indirect, incidental, or consequential damages.
• Loss of profits or data.
• Failure to deliver products due to factors beyond our control, such as supply chain issues.

Nothing in these terms limits your rights under UK consumer law.

10. Amendments to Terms

We reserve the right to amend these terms at any time. The latest version will be published on our website, and any changes apply from the date of publication.

11. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be handled by the courts of England and Wales

.12. Amendments and Variations

We reserve the right to amend these terms for B2B customers at any time. The latest version will be available on the website, and changes will take effect immediately upon publication.

13. GDPR Compliance and Data Protection

At Restrap Ltd, we are committed to safeguarding the privacy of our customers and ensuring compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679, as well as the Data Protection Act 2018 in the UK. This section explains how we collect, store, use, and protect personal data.

a. Data Collection

We may collect and process the following personal data:

• Personal Information: Includes name, email address, postal address, phone number, payment details, and order history.
• Usage Data: Information about how you use our website, including IP addresses, browser types, and interaction data, which may be collected via cookies or similar technologies.

b. Legal Basis for Processing

We collect and process personal data on the following lawful bases:

• Consent: When you provide consent for specific data usage, such as subscribing to newsletters or marketing communications.
• Contractual Obligation: When data is necessary for processing your order, fulfilling our contract with you, or delivering products and services.
• Legitimate Interest: For purposes such as improving our website, preventing fraud, and understanding customer preferences, provided that such interests are not overridden by your privacy rights.

c. Data Usage

We use your personal data to:

• Process and deliver your orders.
• Communicate regarding order status, queries, and customer support.
• Send you marketing communications (with your consent).
• Improve our website and services.
• Comply with legal and regulatory obligations.

d. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with:

• Service Providers: Payment processors (such as Klarna, Stripe), delivery partners, and IT service providers.
• Legal Authorities: If required by law or necessary to protect our legal rights.

e. Data Retention

We will retain your personal data only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. For example, order and transaction data will be kept for at least 7 years to comply with UK tax law.

f. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: You can request a restriction on processing your personal data in certain circumstances.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You can object to the processing of your personal data for direct marketing purposes.
• Right to Withdraw Consent: You can withdraw consent for data processing at any time (if consent was the basis for processing).

To exercise any of these rights, please contact us at central@restrap.com. We will respond to your request within one month, as required by GDPR.

g. Data Security

We employ industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no internet-based platform can be 100% secure, so we cannot guarantee absolute security.

h. International Data Transfers

If personal data is transferred outside of the European Economic Area (EEA), we will ensure that adequate protection is in place in line with GDPR requirements, such as transferring to countries with approved data protection standards or implementing contractual clauses to safeguard your data.

i. Complaints

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

Privacy Policy

For further details on how we handle your personal data, please refer to our Privacy Policy, which is available on our website. Our Privacy Policy outlines in greater depth the data we collect, how it is processed, stored, and protected, and your rights in relation to that data.